According to passenger feedback, Budapest’s Liszt Ferenc International Airport has been named the best European airport among those handling 15–25 million passengers by the Airports Council International (ACI). This is one of the most prestigious awards that an airport can receive, Budapest Airport announced on Monday.
ACI surveys more than 30 performance indicators each year to assess the quality of services provided by 400 international airports worldwide. Based on this, Budapest Airport achieved outstanding results in every quarter last year; the scores surpassed all previous values and those of regional competitors.
Passenger satisfaction levels were consistently above 4 points on a 5-point scale throughout the year,
and significantly higher than in the busiest year of 2019, Budapest Airport stated.
The press release also highlighted that the value of the investments made by Budapest Airport in the past 4 years reached HUF 90 billion by the end of 2022 and is expected to exceed HUF 100 billion by the spring of 2023. The investments include capacity expansion, infrastructure, sustainability, and other investments aimed at enhancing the passenger experience.
It was also noted that Budapest Airport won the Skytrax Best Airport in Eastern Europe award for the ninth consecutive year last year, and, due to its recent developments, was awarded the Family-friendly Place certification. The cargo business unit also received a prestigious award last year, winning the Air Cargo News Awards for the Best Cargo Airport, beating Singapore, Brussels, and Liège.
Budapest Airport remains a member of the international elite team of 34 carbon-neutral airports, and the company’s sustainability efforts have earned it second place in the Effekt 2030 Zöld Egyensúly (Green Balance) category and the Deloitte Green Frog award. Budapest Airport’s marketing activities were also recognised by the World Routes Marketing Awards for Best Airline Marketing, and the company’s communication activities were confirmed by the Eventiada IPRA Golden World Awards for Best Reputation Management in 2020. As an employer, the company holds the Investors in People gold certification and was even included among the world’s 7 best employers, according to the organisations surveyed, the airport operator stated.
More Investment Coming: Safety First
According to an announcement made by Budapest Airport on Friday to MTI, they are establishing their own facility of a fire department at the airport.
Due to changes in legislation, the airport will be required to provide its own fire brigade from October this year. Budapest Airport will establish a fire fighter force with a large staff capable of meeting special requirements, which will take over the task from the disaster management authority. The cost of this is considered confidential business information and they did not comment on it.
Budapest Airport promises to provide one of Europe’s best-equipped airport firefighting bases. Their work is essential to maintaining traffic, but they will also ensure the fire protection of the airport’s buildings and must arrive at any point on the airport within 3 minutes of the alarm. The statement added that the headquarters have been established, and the team will be directed by the Budapest Airport fire chief. According to the statement, the new recruits can expect a competitive remuneration package and a stable working environment.